Order details flow

Speedy + timely status updates

As a guest, I receive immediate information upon completing the purchase regarding the status of my order and regular status updates from then until delivery.

Email, Account home/Recent orders only, Order list, Order details, Track and Return screen

Easy tracking

As a guest, it is easy for me to track the current status of my order.

Email, Account home/Recent orders only, Order list, Order details, Track and Return screen

Easy returns

As a guest, it is easy for me to initiate a return from any channel.

Email, Order details and Return screen

Easy support

As a guest, I can connect easily and timely with a real person to receive timely help with product.

Email, Order details, Track and Return screen

Communicate multiple shipment / mixed bags

As a guest I know which items are in which box with each tracking ID and the status of each shipment.

Email, Order list, Order details, Track screen

Buy it again links

As a guest I know which items are in which box with each tracking ID and the status of each shipment.

Order details